Developing and implementing Digital Strategies to meet the demands of consumers, and the needs of growing businesses in a multi-channel world.
A bit about me
Based in Fairford (Gloucestershire), I am a hands on, innovative, highly skilled Digital Strategist with excellent eCommerce, Digital Marketing, Customer Journey, Business Intelligence and Senior Manager experience. I have a solid record of analysing online business performance, complex business models, customer journey and online marketing performance then determining action, building strategies and business cases and following them through to implementation to best meet the overall business goals. I believe in tracking performance over time and delivering business growth alongside increased customer satisfaction and engagement. I am hugely experienced in creating and refining 1 to 5 year Digital Strategies that assist in delivering financial growth and customer choice to multi-channel businesses, I am use to reporting and presenting at a Board Level and enjoy leading teams and helping people grow, I enjoy delivering business insight and improvement through applied skills in Business and Web Analysis, resulting in data driven decisions leading to increased sales and profitability. I have helped businesses better understand and improve their Online Customer Acquisition and Retention rates, enhance visitor experience and engagement, fine tune their On and Off Site Optimisation, and drive forward the overall Business Performance delivering improved customer satisfaction, sales and profit in a well managed, efficient and enjoyable environment.
Technical Specialties: ITIL Foundation, Prince2 Practitioner (P2R/233312), excellent working knowledge of technical SEO, HTML, PHP, SQL, Access and Excel. Experienced in the setup, implementation and on-going running of Omniture (SiteCatalyst, Excel client, Datawarehouse and Discover), Coremetrics (Analytics & Explore), Google Analytics, Cognos and Business Objects. Experienced in creating, refining and implementing Digital Strategies for businesses keen to expand base, increase customer engagement and grow sales across multiple devices and channels.